Answer: We accept Visa, Mastercard and American Express. We are currently unable to accept personal checks or C.O.D.'s.

Answer: All order information is encrypted using a leading provider of digital trust services, Comodo, before being transmitted over the internet. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. Your personal information is stored on a secure server.

Answer: "Temporarily Unavailable" indicates some type of extraordinary delay in the ability to produce the item causing an extended backorder. The item is not discontinued.

Reasons for delays can include difficulty in sourcing an ingredient, manufacturing facility production schedules, and other reasons. Unfortunately we don't always know the cause of the delay, nor when it is expected to be resolved. As soon as stock arrives, the "Temporarily Unavailable" status will be removed and the product will be available for ordering.

Answer: Retailer information is used in our work with grocery retailers to make our products available at your local store. Your name and personal information will not be given out, simply product demand by zip code.

Answer: Dates are printed on many food products. After the date expires, must you discard that food? In most cases, no. A calendar date may be stamped on a product's package to help the store determine how long to display the product for sale. It is not a safety date.

Product dating is not required by Federal regulations although dating of some foods is required by 15 states. Calendar dates are found primarily on perishable foods such as dairy products, eggs, meat and poultry. Coded dates might appear on shelf-stable products such as cans and boxes of food.

There are several types of dates:

"Sell-by" - tells the store how long to display the product for sale. You should buy the product before the date expires, but it can be consumed after that date.

"Best if Used By (or Used Before)" - recommended for best flavor or quality. It is not a purchase or safety date.

"Use-By" - the last date recommended for the use of product while at peak quality as determined by the manufacturer.

"Closed or Coded" Dates - packing numbers use by the manufacturer in the event we need to track our products. This enables manufacturers to rotate their stock as well as locate their products in the event of a recall.

Answer: Please click on "Contact Store" to reach the Online Store.

Answer: Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.

Answer: Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.

Answer: Sales tax will be applied to all orders billed to or shipped to an Illinois address.

Answer: After Checkout Step #5, your Order Number and Order Confirmation Number will be displayed to verify receipt of your order. We recommend printing this screen for your records.

An Order Confirmation e-mail is also sent when an order is entered and an e-mail address is supplied to us in the Checkout process. If in doubt, contact us (click on "Contact Store").

Answer: Click on "Track My Order". Enter your Order Number and Order Confirmation Number and click on "Go". The status of your order will be shown.

Answer: Pending - order is waiting to be processed.
In Process - order is being prepared for shipment.
Shipped - order has been shipped. Clicking on the tracking number provides you a scheduled delivery date for your order.

Answer: You can always change or cancel an order with a status of "Pending" or "Backorder".

Click on "Order Review". Enter your Order Number and Order Confirmation Number and click on the appropriate button for the function desired.

When editing, be sure to proceed through all "5 Easy Steps to Checkout". Any order information can be changed while in Edit Mode. You will receive a new Order Confirmation showing any changes you've entered, or a Cancellation e-mail showing your order has been cancelled.

Clicking on "Order Status/Track Order" shows the status of your order. If "Shipped", clicking on the tracking number provides you a scheduled delivery date for your order.

Answer: Your order will be shipped via UPS. Available services include Ground, Next Day Air or 2nd Day Air. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".

NOTE: Air shipping methods reduce the time in transit with UPS, not the time to process of usually 2 - 5 business days. See "I need my order IN A HURRY! What are my options?" for additional information.

Answer: After leaving our warehouse, typical UPS Ground transit times are:

1-2 Business Days: IA, IL, IN, KY, MI, MO, OH, WI

2-3 Business Days: AL, AR, CT, DE, GA, KS, MN, OK, PA, MD, NE, NC, NJ, NY, SC, TN, WV

3-4 Business Days: AZ, CO, FL, LA, MA, ME, MS, ND, NH, RI, SD, TX, VA, VT, WY

4-5 Business Days: CA, ID, MT, NV, NM, OR, UT, WA

After leaving our warehouse, typical USPS Priority Mail transit times to APO/FPO boxes are 1-3 business days (domestic) and 5-10 business days (overseas). Transit times can be as long as 3-4 weeks to some overseas destinations due to high volume (e.g. Iraq).

Answer: Two options are available. One or both options can be used.

1. Air Shipment.
You can select Next Day Air or Second Day Air shipment services to reduce the time in transit with UPS.

NOTE: Air Shipping Methods reduce the time in transit with UPS, NOT the 2 - 5 business days for usual order processing.

2. Rush Order Service. Whether Ground shipment or Air, your order will receive Priority Processing for same-day shipment, reducing the order processing time from the usual 2-5 business days. Simply select the "Rush Order" option during checkout.

Orders ship same day if placed by 11:00 am CENTRAL TIME, Monday - Friday, and next business day for orders received after 11:00 am. Holidays may affect this schedule. The Rush Order fee is 10% of your product total or $10, whichever is greater.

Answer: Due to the concern of our citizens and dangers regarding food product tampering, we have chosen to err on the side of caution by not re-shipping products that have been delivered to someone's home. Therefore we cannot accept returns, so be sure you're ordering the right product.

If the product was found to be damaged upon arrival, the wrong item was shipped or some other problem occurred with your shipment, please contact us through the "Contact Store" section. We apologize for any inconvenience.

Answer: We can ship to locations within the United States, including Alaska and Hawaii (via UPS) and to APO/FPO Military addresses (via USPS). At the current time we DO NOT ship to P.O. Boxes or Internationally.

Military Shipments - Proper Addressing:
For shipments to military addresses, the Department of Defense has requested that you use the service member's full name (with or without grade, rank, or rating). Also required is the unit designation and APO/FPO address with the 9-digit ZIP Code (if one is assigned, otherwise 5-digit). Do not include the base camp's city, as it might be incorrectly routed through the host country's mail system.

During checkout from this store, enter unit specific information in the "Address 1", "Address 2" and "Company" (if needed) fields. However, ONLY ENTER APO or FPO in the City field and then select the appropriate destinations in the State field (e.g. AA, AE, AP).

Examples:
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050

SGT Robert Smith
PSC 802 Box 74
APO AE 09499

Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931

Answer: Want to know shipping charges before beginning the checkout process? Use our "Shipping Fee Calculator" by placing your items in the Cart and clicking on the "Review Cart/Checkout" button.

Answer: Orders usually ship within 2 - 5 business days unless a backorder is indicated next to an item on the order. A Shipment Confirmation e-mail with tracking number is sent when an order is shipped and an e-mail address is supplied to us in the Checkout process.

See "I need my order IN A HURRY! What are my options?" for additional information.

Answer:

If you live in a Single Family Residence UPS will normally leave your package if you're not at home. If you live in a Multi-Family Residence (2 or more units share the same entry door to the facility) UPS will NOT leave your package for security reasons. Someone must be present to sign for the package due to UPS's experience with packages being inadvertently taken or stolen. Note: UPS will make a total of three (3) delivery attempts on consecutive days (M-F). After each delivery attempt UPS will leave a UPS Info Notice telling you the approximate time of the next delivery attempt. If after 3 attempts they still have not found you at home, they will return the shipment unless you call 800-PICK-UPS or request through UPS My Choice (register at UPS.com) before 7:00 PM local time on the evening of the 3rd "Final" unsuccessful delivery attempt and request to pick up the package at the local UPS Customer Counter. If after five (5) business days you have not picked up the package from the local UPS Customer Counter, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.

AIR SHIPMENT SPECIAL NOTICE - If your package is being sent Next Day Air or 2nd Day Air, it will automatically be held for pick up at the local UPS Customer Counter after 3 unsuccessful delivery attempts. If after five (5) business days you have not picked up the package from the local UPS Customer Counter, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.